mobile phones are covered by 1-year Manufacturer’s Warranty. All mobile phones are checked prior to shipping. If the customer finds a defect with the item, the item will be accepted by any of the brand’s service center where it will be assessed by an accredited technician. The Brand Service Center will decide if the item is for replacement or for repair depending on their initial assessment. All items received with damage or defect please refer to the Brand Warranty Policy.

We only accept returns if has sent the wrong item. Returns due to change of mind are not valid. Any product you return must be in the same condition you received it and in the original packaging. Please include in returning, the official receipt, acknowledgement receipt and delivery form.
Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage of the unit during shipment. Once we receive your returned item, we will inspect it and notify you of the status of your replacement or refund based on our checking of the returned item.

Gift cards are non-refundable and non-exchangeable.